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FAQ

Most frequent questions and answers​

Fulfilment Centre’s( fulfillmentcenters ) enable ecommerce merchants to outsource warehousing and shipping. It gives more space to store all products, Sellers can send merchandise to the Fulfilment Centre who manage pick & pack, inventory & delivery even ship it to their international customers.
Fulfilment centres make inventory management much easier and allow store owners more time to focus on sales &other areas of their business.
GHS Logistics Fulfilment Centre is a Division from GHS Logistics and it’s your ideal partner whether you deal with e-commerce goods (Business to Consumer // B2C) or when you have your own manufacturing unit dealing with export / import business and selling to UAE market( Business to Business // B2B).
GHS Logistics Fulfilment Centre provides a number of logistics &Delivery Arrangements to customers in UAE in special as well as GCC Countries. Please refer to our
It is better to see something once than to hear about it 100 times. Please click here to watch our video of fulfilment center
Our Current policy doesn’t allow us to accept perishable goods or non-canned or non-dry food. But we can accept :
  • Cosmetics / perfumes / beauty products
  • Jewellery, accessories
  • Apparels, clothes, fashion
  • Bags, footwear, shoes
  • Electronics, toys
  • Stationary, books, educational materials
  • Sport equipment
  • Animal Toys, apparels, care items
  • Canned food, dry food, drinks, energy drinks

Our major focus is United Arab Emirates especially for Cash on Delivery Services (COD), then GCC Countries and we always ready for international deliveries as well at special rates as we have contracts with few Express courier partners to insure the best rate all the time.

Yes, once your item is stored in our fulfilment warehouse then it can be easily arranged through our automated fulfilment system with our contracted Express courier partners.

We had made a simple online free estimated quotation calculator. And if it didn’t match your need, please contact us for getting more detailed offer and services.

Of Course It depends on delivery locations& service type you select, but generally speaking within 2-3 working days.

Of course it depends on delivery locations but generally speaking 3-5 days.

 
 

Order Management with GHS Fulfilment Centre is become easier than before with current technologies, and here are main requirements needed to be at your end:

  • Internet connection: Nothing special here, you need to be connected to the internet to manage your inventory & account with GHS
  • Seller details registration: That’s obvious, you need to have an account with GHS fulfilment in order to fulfil your orders.
  • Products: You need to have something to sell don’t you? Make sure that your products are brand new as we currently don’t deal with used items.
  • Verified email address: We require that you verify your email address in order to start receiving your notifications, as we will connect all your account’s information on it.
  • Trade license and ID:as per new regulations in United Arab Emirates for trading via digital marketing, wewill require to trade license to operate this type of sales andwe will require your ID for legal purposes, this will insure that you’re allowed to sell your items/products in UAE.
  • Bank account: You need a bank account to depose/transfer your COD deliveries payments.

This operation might take several days starting from date of receiving your Goods but the actual start will be from the date of approved quotation, where we require:

  • Sign the agreement.
  • Sales Channels.
  • Receive the Products.
  • Then GHS will build a set of agreed services in GHS Fulfilment Data& System, for example, items registration, Barcode Printing, building API’s….etc.

Yes, we do. Currently this service is available only in UAE at the moment & it will be very soon in Saudi Arabia.

 
 

Of Course Yes, we do. Also we have services such as packing by Clients Bags (sacks / boxes) as well as gift wrapping.

Yes, we can offer after sales customer services only.

GHS offers automated orders management system with API can be connected to your website, which can be integrated with different type of E-commerce platform, to increase your productivity time as well as customer satisfaction with high quick response for purchases/order transactions had made on your site.

In terms of security, GHS had choose a very safe and bonded facilities with 24/7 surveillance guards with CCTV cameras inside & outside of facilities.

 
 

Yes, it is, with one premium insurance company in UAE.

It is your choice where we can assist you to get it.

Only our (local) express deliveries are insured as well as our International premium deliveries.

GHS offers variety of delivery options to suits both of Seller & Buyer as per their needs & budgets:

  • Standard Domestic Delivery
  • Express Domestic Delivery
  • Domestic Pullet Delivery
  • Standard Express International Delivery / Door to Door (DDU)
  • Premium Express International Delivery / Door to Door (DDP)

DDU service

means if Customs duties& VAT/TAX applicable for the purchased product; then end-customer will be responsible to pay it at the nearest customs office point and then he/she has the option either to collect it or it will proceed to courier who will deliver it to final agreed destination, however this service it is cheaper compared to DDP also in this case the shipment is not insured.

DDP service

means if Customs duties & VAT/TAX applicable for the purchased product;then end-customer will be able to pay it at delivery time at his home/work. This service includes insurance.

Yes, we can offer a variety of branding services such as packing, tagging, wrapping, printed boxes, printed bags, gift wrapping, and printing.

GHS Charges

For simple pick & pack, storage& delivery for orders 250 & above, please refer Pricingor else please feel free to contact us for more detailed offer and services. Remember to ask for the added value service that we can offer as well.

All GHS accounts benefit from pay-as-you-go for order management, storage, and shipping. GHS Fulfilment Centre does not charge hidden fees. Any item you are billed for will be clearly identified and itemized before start this services.

The good news is; we are customer satisfaction oriented company & therefore; we don’t have minimum quantity of orders to let your products reach its lovers, and of course if yourorders reach +250 per month then we have a special discounts package for you as part of our support for your increased sales.

Of course, you can be our client. But we made this pricing page for high order’s volume clients and for clients with orders less than 250 / month you need to contact with our consultant to build your quotation as per your requirements and needs.

Small items can fit in parcel bag up to 5 kg, can fit up to 8 items maximum per one shipment. For more details please consult us.

SKU means: “Store Keeping Unit” . This is a unique code of your item type which are usually used for the storage purposes to identify goods based on, for example, brand, colour, size, etc.

Yes, we do after sales call centre services. For more details please contact us now.

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